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Returns and refunds policy

Thank you for shopping with Paintwise!

We want to ensure that you have a positive shopping experience. Our refund/return policy outlines
the guidelines for requesting refunds and returning items purchased through our website. Please
read the following instructions carefully:

Eligibility for Refunds/Returns:

Misprinted/damaged/defective – Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense. 

Package did not arrive – For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

Wrong Address – If you  provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

 

Initiating a Refund/Return Request:
If you have any issues with your order please contact paintwisedesigns@gmail.com

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